The number one question people are asking themselves when they interact with you is:

Can I trust you?

That question only gets louder if you’re their leader.

If people are constantly, consciously or unconsciously, scanning you for trustworthiness, it serves us to walk into every interaction already knowing this—and to show up in a way that solidifies, “Yes, you can.”

Inside many of the organizations I work with, I see a common pattern: distrust.

Distrust between leaders.
Distrust between leaders and their teams.
Distrust between departments.

Most people don’t wake up in the morning wanting to create chaos. I genuinely believe the vast majority of us are well intentioned and want to do our best—at work and at home.

Where it breaks down is not usually effort.
It’s communication.

Miscommunication in business is estimated to cost companies hundreds of billions—if not over a trillion—dollars a year in lost productivity and revenue. Often, it’s accidental. No one meant to drop the ball. But the impact is real.

So if people are quietly asking, “Can I trust you?” and at the same time you:

• Say one thing but do something else
• Withhold information they need to do their job
• Make commitments and don’t follow through
• Show up inconsistently—present one week, checked out the next
• Change direction without context or explanation
• Avoid hard conversations and let issues simmer
• Speak about people differently behind their backs than you do to their face

…then the answer they’re getting is not the one you want to be giving.

Trust is not built in big, dramatic moments.
Trust is built (and broken) in the small, daily interactions that either line up with your words—or quietly contradict them.

A simple exercise for this week:

1. Choose one relationship at work where trust really matters—your team, your boss, or a key peer.
2. Ask yourself honestly:
   • Where might my words and actions be out of alignment?
   • Where am I overpromising and underdelivering?
   • Where am I withholding information, clarity, or feedback they deserve?
3. Pick one small, specific behavior you will upgrade this week—closing a loop you’ve left open, having a direct conversation you’ve been avoiding, or following through faster than expected.

Repeat this enough times, and people no longer need to ask, “Can I trust you?”

They already know.

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